2631157 - "There were 0 plan(s) created." for Planners with Eligible Users in an EC integrated Comp Template - Compensation

SAP Knowledge Base Article - Public

2631157 - "There were 0 plan(s) created." for Planners with Eligible Users in an EC integrated Comp Template - Compensation

Symptom

Planners and users (direct reports) are all eligible but when you launch a form(s), no form(s) created [There were 0 plan(s) created.].

Environment

Successfactors Compensation

Cause

This might be because either the Planner or the users (direct reports) is/are not Valid EC Users.

Resolution

To know if they are all valid EC users, raise an incident to Compensation Product Support provide the userid of the affected users so they can check it for you in Provisioning -> Manage Compensation -> Check Valid EC Users.

Check Valid EC Users.png

Once confirmed that the users are not valid EC users we'll need to make them valid EC users by doing an Import with the help of Employee Central Product Support Team. Raise an incident to ask assistance

See Also

2418247 - Eligibility Rules not being applied to all users in EC integrated template – Compensation

Keywords

valid EC user, SourceofRecord, launch worksheet EC , KBA , LOD-SF-CMP-EC , EC data, config & settings within Compensation , Problem

Product

SAP SuccessFactors HCM Core all versions