SAP Knowledge Base Article - Public

2631154 - Asynchronous Error (Final) Sending Mail in Broadcast Log

Symptom

You have created and executed a broadcast. When you check the broadcast logs, you see the following error message for some users: 'Asynchronous error (final) sending mail'

Environment

  • SAP Business ByDesign
  • SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the work center Business Analytics, view Broadcasts.
  2. Select the respective broadcast from the list.
  3. In the table underneath the broadcast list, click the tab Last Broadcast Run.

Here you will see the error.

Cause

Some of the recipients have set up automatic out-of-office replies. When the system receives a reply to a broadcast email, it assumes that the broadcast email bounced / was not delivered successfully and throws the error message.

Resolution

Check if any of the recipients are sending out-of-office replies. If so, the broadcast was delivered successfully and the message can be ignored.

Keywords

Asynchronous error, error in broadcast, broadcast logs , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions