SAP Knowledge Base Article - Public

2631110 - Opportunity Custom Status Field Update Workflow Rule Fails With Message: "Custom Status Won Is Not Valid"

Symptom

Your workflow rule of Opportunity Custom Status field update is failing with error message "Custom Status Won Is Not Valid" in the Workflow Changes view of an Opportunity.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Open the Opportunities view.
  3. Open Opportunity ABC (where ABC is the ID of an Opportunity).
  4. Trigger the workflow rule by meeting its conditions.

You notice that the workflow rule fails; an error message "Custom Status Won Is Not Valid" appears in the Workflow Changes view of Opportunity ABC.

Cause

You are not allowed to directly change the status of the field Custom Status from Lost to Won or vice-versa. You should change it to In Process between them.

Resolution

To achieve this, you should have two workflow rules maintained: one that changes the Custom Status field to In Process and other workflow rule to set the opportunity Custom Status to Lost or Won afterwards.

Keywords

Custom Status Workflow Rule Field Update Opportunity , KBA , LOD-CRM-WKF , Workflow , How To

Product

SAP Cloud for Customer all versions