Whenever a change is performed in an Opportunity whose Account is Inactive, it is not synced via Webservice to the target external system.
SAP HYBRIS CLOUD FOR CUSTOMER
Reproducing the Issue
Go to the Sales workcenter.
- Go to the Opportunity view.
- Open ABC (ABC represents any Opportunity whose assigned Account is Blocked or Inactive).
- Update any editable data.
- Hit save despite the error message: 'You can't use business partner 12345 because its status is 'Not Active' (12345 represents the Partner ID).
Result: You notice that the changes are not replicated: there is no corresponding Webservice call.
The Opportunity object is designed to be error tolerant.
The objective is that user is able to do as much data entry as possible and save it in an inconsistent state even with errors.
However, when it is replicated to a backend system, it is expected to be consistent to avoid failures in that system.
Hence, by default, the replication will not be triggered for blocked/inactive Accounts as there is an error on saving the Opportunity in C4C.
You may add a custom validation to prevent the save of Opportunities in such case.
Once the saved Opportunity becomes consistent, the replication will be triggered.
Account, Inactive account, Replication, Webservice Message Monitor, You cannot use Business Partner because its Status is 'Not Active',. web-service , KBA , LOD-CRM-OPP , Opportunity Management , Problem