You have a text field in a Sales Quote facet, when you edit this field in RUI UI and press "Enter" for insert a break line, this break line will not be reflected to the Sales Quote Form, the text will be showed in a single line.
In Cloud for Customer RUI UI.
Reproducing the Issue
- In RUI go to Sales Quote
- Open SQ XYZ (XYZ is a Sales Quote in the list)
- Go to the tab Notes
- Click on Edit
- Insert a word and press Enter for a new line and insert a new word and press Enter again
- Click on Save
- Click on Actions > Preview
- You will see the text as one line
In RUI UI we are using Rich Text library for text fields.
For the break line be reflected to the form, you will need change the field format in form template to the format "Rich Text", please see below:
Text Field, Line Break, Rich Text , KBA , AP-RC-OUT , Output Management , Problem