SAP Knowledge Base Article - Public

2630586 - Account Refresh Process - Onboarding


  • We want to Clone the Production instance to our preview instance
  • Need to refresh our Preview instance with configuration from our Production
  • Migrate our instance in the stage environment to Preview environment
  • Need Instance refresh 
  • Need to mirror Production environment in Dev environment


Onboarding All Data center


Onboarding Account Migration:

 A clone of the Source account will be made at the specified Destination. The Source account will be deleted post activity.

Onboarding Account Refresh:

A clone of the Source account will be made at the specified Destination. The Destination account and all associated data will be deleted prior to activity.

For Live Customers: 

If you do not have a partner, Reach out to Cloud Product support team through a support ticket. Please fill the needed information in the excel file that is attached here. If you do not know any information, leave it blank. Support engineer will assist you with those information. Attach this form to the support ticket. Support engineer will create a ticket (HCM Cloud operation portal) with the operation team. Post refresh / Migration activity will be completed by the support engineers.

Go-Live Customer:

Please reach out to your implementation partner or Professional services team to process this request.


Click here to review the process for Implementation partners.

** Please allow at least two to three weeks for your request to be completed.

At this time there is no cost involved for instance refreshes.


ONB account copy; Instance refresh; Mirror account; , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , How To


SAP SuccessFactors Onboarding all versions


Account Copy Form_April2018.xlsx