2630111 - Error: 'Could Not Import Data Due To System Issues. Please Create an SAP Incident' in Data Workbench

SAP Knowledge Base Article - Public

2630111 - Error: 'Could Not Import Data Due To System Issues. Please Create an SAP Incident' in Data Workbench

Symptom

You are using Data Workbench to Import or Update data in the system and after you upload the file containing the data, you get error:

'Could not import data due to system issues. Please create an SAP incident'.

Environment

SAP Hybris Cloud for Customer - all its versions.

Reproducing the Issue

  1. Go to the Data Workbench work center;
  2. Click on the Import view;
  3. Choose an Object;
  4. Click on Next;
  5. Select the operation and upload the file;
  6. Click on Next again and then click on Import/ Update / Simulate;
  7. You get the error 'Could not import data due to system issues. Please create an SAP incident'.

Cause

The reason for this error is that the file that was uploaded has a mismatch in the Header to Value count, meaning that there are more headers than values or vice-versa.

Resolution

To check if this is the cause, open the upload file with Notepad++ or similar and count the headers and values. All values are usually comma separated or semi-colon separated. If there is a mismatch, this is the issue. Just copy the headers into a new csv file and add the values to it. This should solve the issue.

Keywords

Data Workbench, Import, Update, Could not Import Data, Header, Value, upload, error , KBA , LOD-CRM-INT-DWB , Data Workbench , How To

Product

SAP Hybris Cloud for Customer all versions