SAP Knowledge Base Article - Public

2630002 - Unable to save changes to custom column field on user

Symptom

Changes to custom column field on user do not hold after clicking Save.

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Go to any User in LMS administration and edit any custom column field then click 'Save'.
  2. Note any changes are reverted immediately to the original value.

Cause

Possible one-off bad DB index on coded DB packages.

Resolution

Please create a request with Customer Success to create Operations request per internal memo to resolve.

Keywords

SF LMS Learning record field change hold remain remains stick sticks stay stays Empl_id revert student ID , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning 1802