SAP Knowledge Base Article - Public

2629982 - Application error approving LOA

Symptom

You are trying to approve and LOA request and you are getting the application error below:

KBA1.jpg

Fingerprint: 1696521491f7468953f2e4381b3a050fdc7bf5e1

Environment

SAP SuccessFactors Employee Central (EC) - All Versions

Reproducing the Issue

  1. Request an LOA for an employee;
  2. Go to Pending requests and try to approve it;
  3. Get the application error;

Cause

There is an onSave business rule under job information which has a validation triggering an error message and for some reason this rule is being true which mean the error message is triggered.

Leave of Absences when requested triggers a change in job information which means that all onSave rules are triggered, if you have any business rules with Raise Message and th message is an error message and the condition to raise this message is met, then the error will be triggered and in the workflow page you'll get this application error.

In our previous releases these messager were skipped from the execution when requesting LOA and this behavior was corrected on this release.

Resolution

You need to review your business rules with raise message under job information and double-check to find which one is triggered and do one of the following actions:

  1. Remove the business rule from job information;
  2. Analyze and correct the rule to make sure it is not triggered when requesting LOA;

Keywords

LOA error message in LOA application error in leave of absence 1696521491f7468953f2e4381b3a050fdc7bf5e1 , KBA , LOD-SF-EC-TIM , Time-Off , How To

Product

SAP SuccessFactors HCM Core 1802