2629771 - Welcome email not yet received for SAP Analytics Cloud (SAC)

SAP Knowledge Base Article - Public

2629771 - Welcome email not yet received for SAP Analytics Cloud (SAC)

Symptom

Welcome email not yet received for in SAP Analytics Cloud (SAC)

Environment

  • SAP Analytics Cloud

Reproducing the Issue

  1. Purchased SAP Analytics Cloud subscription starting May 1st
  2. On April 10th have not received a welcome email 

Cause

Welcome email is not sent until SAP Analytics Cloud tenant is provisioned.

Resolution

  1. On SAP Analytics Cloud subscription start date the SAP Analytics Cloud tenant will be provisioned
  2. Once SAP Analytics Cloud tenant is provisioned the Welcome email will be sent

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, provision, welcome, new, subscription, start, begin, date , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0