You are using a KPI and noticed that the result is wrong. The most common scenarios are that it shows 0 even though there should be data present. Alternatively, the result may show a wrong number.
SAP Hybris Cloud for Customer
- SAP Business ByDesign
Reproducing the Issue
Open the KPI from the respective work center view (most commonly Home) or open a preview:
Go to the work center Business Analytics, view Design KPIs.
- Search for the respective KPI and click on Preview.
- Check either the KPI or ther Reference Value.
A wrong result is shown. If you compare it to the report and key figure that this KPI is based on, the report will show the correct value.
A KPI shows the key figure value that is displayed when you start the corresponding report in a Web browser and remove all characteristics from rows and columns; the resulting key figure value is the relevant value.
A key figure may show a different value without any characteristics, compared to a view with specified characteristics.
For standard key figures, this is the correct behaviour.
In custom key figures, this may be caused by a missing setting in the local calculation, as described in the KBA 2574052.
KPI wrong result, KPI zero, home, KPI context report, wrong reference value , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To