SAP Knowledge Base Article - Public

2629746 - KPI Shows 0 or a Wrong Value


You are using a KPI and noticed that the result is wrong. The most common scenarios are that it shows 0 even though there should be data present. Alternatively, the result may show a wrong number.


  • SAP Hybris Cloud for Customer
  • SAP Business ByDesign

Reproducing the Issue

Open the KPI from the respective work center view (most commonly Home) or open a preview:

  1. Go to the work center Business Analytics, view Design KPIs.
  2. Search for the respective KPI and click on Preview.
  3. Check either the KPI or ther Reference Value.

A wrong result is shown. If you compare it to the report and key figure that this KPI is based on, the report will show the correct value.


A KPI shows the key figure value that is displayed when you start the corresponding report in a Web browser and remove all characteristics from rows and columns; the resulting key figure value is the relevant value.

A key figure may show a different value without any characteristics, compared to a view with specified characteristics.


For standard key figures, this is the correct behaviour.

In custom key figures, this may be caused by a missing setting in the local calculation, as described in the KBA 2574052.

See Also

2574052 - Custom Key Figure Shows Wrong Result


KPI wrong result, KPI zero, home, KPI context report, wrong reference value , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions