SAP Knowledge Base Article - Public

2629746 - KPI Shows 0 or a Wrong Value


You are using a KPI and noticed that the result is wrong. The most common scenarios are that it shows 0 even though there should be data present. Alternatively, the result may show a wrong number.


  • SAP Hybris Cloud for Customer
  • SAP Business ByDesign

Reproducing the Issue

Open the KPI from the respective work center view (most commonly Home) or open a preview:

  1. Go to the work center Business Analytics, view Design KPIs.
  2. Search for the respective KPI and click on Preview.
  3. Check either the KPI or ther Reference Value.

A wrong result is shown. If you compare it to the report and key figure that this KPI is based on, the report will show the correct value.


There can be several causes for this.

  1. A KPI shows the key figure value that is displayed when you start the corresponding report in a Web browser and remove all characteristics from rows and columns; the resulting key figure value is the relevant value. A key figure may show a different value without any characteristics, compared to a view with specified characteristics.
  2. The report on which the KPI is based is assigned to a specific work center view, for example ABC. The user viewing the KPI has unrestricted read access to the work center view ABC. This causes a conflict in access restrictions which does not allow any data to be returned.


  1. For standard key figures, this is the correct behaviour. In custom key figures, this may be caused by a missing setting in the local calculation, as described in the KBA 2574052 - Custom Key Figure Shows Wrong Result.
  2. Please restrict the user / the business role with regards to the work center view ABC.

See Also

2574052 - Custom Key Figure Shows Wrong Result

2488825 - Access Context of Report Not Working (cause A)

2547529 - KPI showing wrong value

2657239 - Key Figures Behavior in KPI's


KPI wrong result, KPI zero, home, KPI context report, wrong reference value , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions