SAP Knowledge Base Article - Public

2629265 - Sorting button is disabled for charts using SAP Analytics Cloud iOS mobile application

Symptom

  • The sorting button is disabled for some charts using SAP Analytics Cloud iOS mobile application.
    Mob_sort.jpg
  • The sorting button is available for the same chart using other devices, but the same user.
    Mob_sort1.jpg

Environment

  • SAP Analytics Cloud 2018.5.1
  • iPhone 6 or below
  • SAP Analytics Cloud iOS mobile app (latest)

Reproducing the Issue

  1. Open an SAP Analytics Cloud story from mobile.
  2. Select a chart.
  3. Notice that the sorting button is grayed out. 

Cause

SAP Analytics Cloud iOS mobile application does not support iPhone 6 or below devices.

Resolution

Use a supported device as per, Mobile Requirements.

See Also

Your feedback is important to help us improve our knowledge base.
Please rate how useful you found this article by using the star rating feature at the beginning of this article.
Thank you.

Keywords

Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, SE, iPhone, Apple, iPad, 6, 6s, , KBA , LOD-ANA-APP-IOS , SAP Analytics Cloud Mobile app - iOS , Problem

Product

SAP Analytics Cloud 1.0