SAP Knowledge Base Article - Public

2629142 - Target Group Member Determination Returns a Different Amount of Contacts Than a Manual Search

Symptom

The Target Group Member Determination does not return the result you expect. A manual search via the Advanced Search on Accounts and the automated Member Determination show different results.

Environment

SAP HYBRIS CLOUD FOR CUSTOMER

Reproducing the Issue

Prerequisite: You created a Target Group ABC (ABC represents the Target Group for which you want to determine Members).

  1. Go to the Customers workcenter.
  2. Go to the Contacts view.
  3. Click the Advanced Search icon.
  4. Filter by the conditions you wish to set for ABC's Members and click Go.
  5. You see the number of Contacts returned.
  6. Look up Contact ID 123 (123 represents a Contact returned in the manual query).
  7. Navigate to the Target Group View.
  8. Open ABC.
  9. Go to the Member Determination facet.
  10. Under the Condition for Account Contact Section, click Add.
  11. Using the dropdown lists, add the same Conditions you used to filter the Contacts manually.
  12. Save.


Results: You notice that Contact 123 is not determined. The manual search and the Member Determination do not provide the same number of Contacts. Some Contacts which you expect to appear among the Target Group Members are missing.

Cause

This is expected system behaviour. Conditions for Account Contacts on Target Group Member Determination only add Contacts which are associated to Accounts.

Resolution

For the system to determine the missing Contacts, you may associate them with a Customer's Account.

Keywords

Campaign, Customers, Accounts, Contacts, Target Group, Member, Member Determination, Conditions for Account Contacts, Missing Contact, , KBA , LOD-CRM-MKT-TG , Target Groups , Problem

Product

SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1805 ; SAP Cloud for Customer all versions