SAP Knowledge Base Article - Public

2628729 - "Email" button in Dashboards is not working

Symptom

The "Email" button in Dashboards performs no actions when clicked

Environment

SuccessFactors Dashboard

Reproducing the Issue

  1. Run one of the following Dashboards
    Performance Dashboard
    Competency Dashboard
    Performance and Competencies Dashboard

  2. Expand one of the tiles
  3. Select one or more of the sections of the chart and click the 'Email' button:

    replicate.jpg

    Expected Behaviour: Default e-mail application should prompt a new e-mail address with all the users in the selected section, added to the recipient list
    Actual Behaviour: No further actions are triggered 

Cause

This is caused by missing or incorrect browser / Operating system configuration

Resolution

Keywords

Dashboard, mail, not working, e-mail, email, dash board, mailto, mail to, mailto: , KBA , LOD-SF-ANA-DSH , Dashboard and YouCalc , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core all versions