2628471 - Different Tax Code in Customer Contract and Follow-Up Service Confirmation

SAP Knowledge Base Article - Public

2628471 - Different Tax Code in Customer Contract and Follow-Up Service Confirmation

Symptom

You create a follow-up service confirmation from a contract and the entered tax details for the items are different in customer contract and service confirmation.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Create a Service based Contract ABC (ABC represents the contract ID).
  2. Navigate to the Items tab and select the Taxes Subtab of the Line Item DEF (DEF represents the Line Item ID).
  3. Change the Tax Code manually.
  4. Click on Release and Confirm Execution.
  5. In the opening Window enter the Information for Line Item DEF and reference it to the contract ABC.
  6. Click on View All.
  7. Navigate to the Services and Spare Parts tab, Taxes Subtab.
  8. You can see that the entered Tax Code is not the manually adjusted Tax code from the contract.

Cause

This is the expected system behaviour.

  • As contracts are intended as long running documents, the taxation details for each execution can vary.
  • In a service confirmation the tax determination is retriggered during creation.
  • Thus manually adjusted tax details are not passed from contract to service confirmation.

Resolution

You can manually adjust the Tax Details in the Service Confirmation:

  1. Open the Contract ABC.
  2. Click on Release and Confirm Execution.
  3. In the opening Window enter the Information for Line Item DEF and reference it to the contract ABC.
  4. Click on View All.
  5. Navigate to the Services and Spare Parts tab, Taxes Subtab.
  6. Change the determined Tax Code manually.

Keywords

Vertrag, Steuercode, Tax Code, Customer Contract, Servicerückmeldung, Service Confirmation, Follow-Up, Folgedokument. , KBA , AP-CCP-CC , Customer Contract , Product Enhancement

Product

SAP BUSINESS BYDESIGN 1802 ; SAP Business ByDesign 1805