When a Resource is Scheduled for a particular ticket , a visit corresponding to the ticket is expected to be created
SAP Hybris Cloud for Customer
Reproducing the Issue
Go to Resource Scheduler Workcenter
- Then to Resource Scheduler View
- Schedule the demand to the available Resource
A visit is expected to be created automatically but it is seen that no visits are created
An assignment object (ASSIGNMENT_ACTIVITY) will get created corrsponding to every ticket scheduled in resource scheduler work center. Hence visits are not created any more.
The assignments created can be viewed from the Assignment work center view in the Resource Scheduler work center.
Resource Scheduler, Visit,Assignment,ASSIGNMENT_ACTIVITY,ticket , KBA , visit , resource , resource scheduler , LOD-CRM-IND-IMC , Industrial Machinery & Components , Problem