The customer is defined with an currency such as Euro, but the pipeline and revenue details are shown in USD instead of Euro.
SAP Hybris Cloud for Customer
Reproducing the Issue
- Go to Customers work center.
- Select the view Accounts.
- Open the Account ABC(ABC represents account).
The currency of fields Activity Pipeline and YTD Revenue in header level are shown as USD, not the expected one and cannot be modified.
The User who is trying to view has no org unit assigned, thus system default the currency to USD.
Related information can be checked in Application and User Management work center.
How is the currency for the key Figures 'Active Pipeline' and 'YTD Revenue' determined:
- System get position assignment for logon user, navigate to super ordinate company, and retrieve default currency for this company.
- If no currency was determined currently, system set 'USD' as Fallback.
Please make sure you have the org unit assigned to the user, after assignment please log off and login again to check the behavior.
Active Pipeline;YTD Revenue;Currency determination; , KBA , LOD-CRM-ACC , Account , How To