2628208 - Facebook Integration Not Working for All Posts

SAP Knowledge Base Article - Public

2628208 - Facebook Integration Not Working for All Posts

Symptom

Some posts from Facebook are not replicated to SAP Hyrbis Cloud for Customer even though the import runs are working and other posts are being replicated with no issues.

Environment

SAP Hybris Cloud for Customer. All versions.

Cause

The posts that are not being replicated are paid campaigns on Facebook side.

Facebook offers the possibility to a business account to send paid campaigns, with different reach options. Such campaigns are handled by a different API by Facebook, one that is not the same Cloud for Customer uses for the integration and hence, such posts are not replicated.

Resolution

This is the current expected behaviour for SAP Hybris Cloud for Customer.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer.

See Also

SAP provides the possibility to integrate SAP Hybris Cloud for Customer with Sprinlkr, that is a third party system that works as middleware between C4C and various Social Media Channels.

For more information you may check the Admin Guide.

Keywords

Facebook ; Sprinkler ; Message ; Comment ; Post ; Integration ; Social Media , KBA , LOD-CRM-SC-SM , Social Media , How To

Product

SAP Hybris Cloud for Customer all versions