SAP Knowledge Base Article - Public

2628139 - Program showing incomplete after item learning recorded

Symptom

Users still seeing program in learning plan after the associated items have been marked completed.

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Use item connector to update item revision date for item associated to a program to prior the scheduled start date.
  2. Record learning completion for the item via any method.
  3. Note program with this being only item still shows on users learning plan.

Cause

Program that has revised items will not be updated if schedule start date is in past to revision date change via connector and lose association due to connector update to item.

Note GUI prevents revising item date to prior of the program scheduled date already.

Resolution

Issue resolved with preventative code fix from LRN-31299 targeted for 1805

Keywords

SF Learning LMS program completion item record learning connector revise complete mark , KBA , LOD-SF-LMS-PRO , LMS Programs , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS-ITE , LMS Items , Problem

Product

SAP SuccessFactors Learning 1711