2628098 - Employees are not receiving Document Creation Notification

SAP Knowledge Base Article - Public

2628098 - Employees are not receiving Document Creation Notification

Symptom

Even if the 'Document Creation Notification" template is enabled in "E-mail Notification Templates Settings" in Admin Center, employees are still not receiving the notification.

Forms were successfully launched to the employees via Launch Forms.

Environment

Performance Management

Reproducing the Issue

Launch the forms via "Launch Forms" in Admin Center. Confirm that the forms were launched to the employees.

Cause

The "Send email notifications to form recipients" option was not enabled when the forms was launched to the employees.

Resolution

1. In Admin Center go to "Launch Forms"

2. Enable the "Send email notifications to form recipients" option before launching the forms.

 

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Keywords

email, e-mail, launch forms, Send email notifications to form recipients , KBA , LOD-SF-PM-EML , Emails and Notifications , LOD-SF-MTR-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors HCM Core 1802