SAP Knowledge Base Article - Public

2627913 - Delete or Enhance Signature Types

Symptom

You want to know how to delete/enhance the signature types available in the system.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

Step by step:

  1. Go to the Service work centre.
  2. Select the Tickets view.
  3. Open a ticket.
  4. Click the Actions button.
  5. Select the Generate Summary option.
  6. Select the desired form template.
  7. Click the Select Signature Type drop-down field.

You want to delete/enhance the values in this field.

Cause

There is no possibility to delete/enhance the values of signature types, as they are predelivered.

Resolution

This is the expected system behaviour.

Keywords

Ticket, Signature Type, Enhance, Delete. , KBA , ticket , signature type , enhance , delete , LOD-CRM-SRP-OPM , Output Management , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP HYBRIS C4C ADDINS 1802 ; SAP HYBRIS C4C ADDINS 1805