SAP Knowledge Base Article - Public

2627613 - The User Can Add Partner Contact as Sales Employee on Sales Team

Symptom

The user is able to add partner contact when the role is Sales Employee on Sales Team.

Environment

SAP Hybris Cloud for Customer 1802

Reproducing the Issue

This behavior can be verified on Deal Registration, Opportunities, Leads and other business objects.

  1. Go to the Sales work center;
  2. Go to the Deal Registration view;
  3. Open a Deal Registration;
  4. Go to the Sales & Marketing Team facet;
  5. Click on Add;
  6. Select Sales Employee on dropdown list menu;
  7. Under Name click on the value help and filter by the Partner Contact name;

The user will be able to select the Partner Contact maintained in the system and add as Sales Employee.

Cause

The C4C considers partner contact and employee as sales employee regarding the customer's need.

Resolution

It is a standard system behavior.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page



Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Sales Employee, Sales Team, Deal Registration. , KBA , LOD-CRM-OPP , Opportunity Management , LOD-CRM-PCN , Partner Contact , How To

Product

SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1805 ; SAP Hybris Cloud for Customer 1711