2627581 - Approval Process for Cancellation Customer Invoice

SAP Knowledge Base Article - Public

2627581 - Approval Process for Cancellation Customer Invoice

Symptom

You have set Approval Process for Customer Invoice, however, when you cancel the document, the Cancellation Customer Invoice doesn't trigger the Approval Process.

Environment

SAP Business ByDesign - all its version.

Reproducing the Issue

  1. Customer Invoicing work center.
  2. Invoice Documents view.
  3. Search for XYZ (XYZ refers to a released Customer Invoice).
  4. Click on Cancel button.
  5. New Cacellation Invoice is created.
  6. After saving or releasing, the document doesn't trigger the Approval Process.

Cause

As of now, the Customer Invoice Approval Process is only triggered on release of Customer Invoice documents and not on Cancellation Customer Invoice documents.

Resolution

This is the system behavior.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/sap/ino/#/campaign/896.

Keywords

Approval Process ; Customer Invoice ; Cancellation ; Cancelation , KBA , AP-CI-CI , Customer Invoice , How To

Product

SAP Business ByDesign all versions