You have set Approval Process for Customer Invoice, however, when you cancel the document, the Cancellation Customer Invoice doesn't trigger the Approval Process.
SAP Business ByDesign - all its version.
Reproducing the Issue
Customer Invoicing work center.
- Invoice Documents view.
- Search for XYZ (XYZ refers to a released Customer Invoice).
- Click on Cancel button.
- New Cacellation Invoice is created.
- After saving or releasing, the document doesn't trigger the Approval Process.
As of now, the Customer Invoice Approval Process is only triggered on release of Customer Invoice documents and not on Cancellation Customer Invoice documents.
This is the system behavior.
An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/sap/ino/#/campaign/896.
Approval Process ; Customer Invoice ; Cancellation ; Cancelation , KBA , AP-CI-CI , Customer Invoice , How To