2627519 - Drag and Drop Attachment file Error

SAP Knowledge Base Article - Public

2627519 - Drag and Drop Attachment file Error

Symptom

Currently the feature to Drag and Drop the attachment file is only available in RUI and the file size is limited to 5MB, if the file size exceeds then the following error is displayed, "Please upload a smaller file size.The following file exceed the 5MB size limit"

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Sales Work Center in RUI
  2. Then to Opportunities View
  3. Open any Opportunity
  4. Navigate to Attachment Facet
  5. Drag and Drop any file with size >5MB
  6. "Please upload a smaller file size.The following file exceed the 5MB size limit", error message is displayed

Cause

Currently for Drag and Drop feature, the file size is limited to 5 MB, due to the volume of files that can be attached at a given time

Resolution

Please attach file with size <5MB

Keywords

Drag and Drop,5MB,attachment,file,Please upload a smaller file size.The following file exceed the 5MB size limit , KBA , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP HYBRIS C4C 1802 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711