SAP Knowledge Base Article - Public

2627519 - Error with Attachments Larger Than 5MB

Symptom

You are trying to attach a file to a record in your C4C system, but you receive an error message "Please upload a smaller file size. The following file exceeds the 5MB size limit" even though the attachment size limit is supposed to handle it.

Environment

  • SAP Hybris Cloud for Customer 1711 and higher.

Reproducing the Issue

  1. Access the system in the Fiori UI;
  2. Navigate to the Attachment tab of a chosen record (e.g. Account or Opportunity);
  3. Drag and drop any file larger than 5MB into the screen;
  4. The error message is displayed.

Cause

Currently for the Drag and Drop feature, the file size is limited to 5 MB due to the volume of files that can be attached at a given time.

Resolution

If you are using the Drag and Drop feature, please use attachments limited to 5 MB in size. For larger attachments, please use a different method to upload.

See Also

2562017 - Size Limit For Attachments In C4C

Keywords

Drag and Drop, 5MB, Attachment , KBA , LOD-LE-RC , Reuse Components , Problem

Product

SAP Cloud for Customer all versions