SAP Knowledge Base Article - Public

2627378 - Error at exit approval page

Symptom

Final approver of a termination workflow request gets an application error with fingerprint 15b260ec612f1c536f081a4ec2b69687e49dfc6c.

Environment

Employee Central: Workflows
Employee Central: Termination

Cause

This is a data mismatch issue. There could be the following 2 reasons:

  1. When the workflow was triggered, the user had subordinates under him/her. One or more subordinates have been terminated in the system since then. Now, the system cannot find them to move uner a new manager on completion of the final approval.
  2. When the workflow was triggered, the user had subordinates under him/her. One or more subordinates have been moved under a new manager since then. Now, the system cannot find them to move uner a new manager (who was selected while submitting the termination request) on completion of the final approval.

Support Team: Please see Internal Memo for log details.

Resolution

Withdraw the exisitng workflow and trigger it new. The new workflow should not have issues.

Keywords

15b260ec612f1c536f081a4ec2b69687e49dfc6c, Termination, Resignation, Manager, Subordinate, Iterator, oldDirectReport , KBA , LOD-SF-EC-WFL , Workflow & Trigger (Rules & XML) , Problem

Product

SAP SuccessFactors HCM Core all versions