You need to check the System Availability Report.
SAP Hybris Cloud for Customer, SAP Business ByDesign
Reproducing the Issue
Go to Service Control Center Work Center.
- Go to System Availability View.
System Availability Report is not maintained correctly.
- For Credit Claim, if system availability is less than 99.5% for any particular Month.
- To check the System Availability Report for a particular duration.
Under the Average Availability (Current System), Average Availability will be shown corresponding to each Month.
To check for Previous Year or Month, follow the below steps:
- Left click on Show More.
- Click on Analyze Data.
- In Calender Month/ Year, Choose the duration for which you want to check the System Availability Report.
- Click on Go.
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