SAP Knowledge Base Article - Public

2626492 - In a Feed Notification, There is NO Link for the Related Object

Symptom

You received a feed notification in your system, when you open the details of the notification, you find that there is no Link for the releted object. Which means that you cannot derectly click on the object link to see the feed details within the object.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. You received a Feed Notification (e.g. XXX mentioned you in a feed comment). (XXX represents the name of a user)
  2. Click on "More" to see the details of the notification.
  3. Then you find that in the details, there're only the comments, but no related object link, so you do not know which original object this feed is comming from.

Cause

  1. If a user leave a comment under the feed which is created by system automatically like below screenshot example, then there will be no link in the feed notification details for the notification receiver.

01.PNG

  2.  If a user leave a comment under the feed which is created by a User originally as below screenshot example, then there will be a related object link in the feed notification details for the notification receiver.

02.PNG

Resolution

This is a standard behavior.

For the 1st senario, you can manually add a object link in the feed comment using @ABC (ABC represents the object ID or name), then there will be a object link in the notification details.

Keywords

Feed notification; Link , KBA , SRD-CC-FED , Feeds , How To

Product

SAP Cloud for Customer all versions