SAP Knowledge Base Article - Public

2626400 - You Cannot Remove The Mandatory Flag on the Company Field in Lead Quick Create

Symptom

You cannot remove the mandatory flag on the Company field in Lead Quick Create.

Environment

SAP Hybris Cloud for Customer.

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Leads view.
  3. Select Adapt--->Edit Master Layout
  4. Select the New button.
  5. Hover over the Company field.
  6. Select Change Properties.
  7. The Mandatory checkbox is greyed out.

Cause

This is the expected system behaviour. Currently is not possible to set the Company field as not mandatory in Lead's Quick Create. The Company field is only used for leads that do not have an existing Account, so when/if this lead is converted to an Opportunity, a new Account is created with the information maintained in the Company field.

Resolution

This would be considered a new feature request.

Keywords

KBA , mandatory flag , lead quick create , company field , LOD-CRM-LM , Lead Management , How To

Product

SAP HYBRIS C4C ADDINS 1802 ; SAP HYBRIS C4C ADDINS 1805