You cannot remove the mandatory flag on the Company field in Lead Quick Create.
SAP Hybris Cloud for Customer.
Reproducing the Issue
Go to the Sales work center.
- Go to the Leads view.
- Select Adapt--->Edit Master Layout
- Select the New button.
- Hover over the Company field.
- Select Change Properties.
- The Mandatory checkbox is greyed out.
This is the expected system behaviour. Currently is not possible to set the Company field as not mandatory in Lead's Quick Create. The Company field is only used for leads that do not have an existing Account, so when/if this lead is converted to an Opportunity, a new Account is created with the information maintained in the Company field.
This would be considered a new feature request.
KBA , mandatory flag , lead quick create , company field , LOD-CRM-LM , Lead Management , Problem