2626296 - Sales Order Created via Web Service Not Automatically Released

SAP Knowledge Base Article - Public

2626296 - Sales Order Created via Web Service Not Automatically Released

Symptom

Sales orders created via the web service are still in status In Preparation even though in the SOAP Request XML which created the sales order ,the tag <ReleaseCustomerRequest> is set to true.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to work center Sales Orders.
  2. Go to view Sales Orders.
  3. Select the Sales Order XYZ with status In Preparation. (XYZ represents the Sales Order ID created via web service)

Cause

You have enabled the question "Would you like your employees to control the release of sales orders that originate from an E-Shop in order to initiate order processing? " by setting it as YES, and hence the sales order will be in "In preparation" status.

Resolution

  1. Go to the Business Configuration work center.
  2. Select the Implementation Projcets view.
  3. Select the respective implementation project.
  4. Click on the Edit Project Scope button.
  5. In Scoping, go to the section Questions.
  6. Select the following path Sales -> Selling Products and Services -> E-Selling.
  7. In the section Questions: Sales Order Release Procedures the following question is set to No:

Would you like your employees to control the release of sales orders that originate from an E-Shop in order to initiate order processing?

See Also

You can also refer the KBA 2265123.

Keywords

ReleaseCustomerRequest; web service; Origin; Internet; , KBA , releasecustomerrequest , web service , internet , AP-SLO-SO , Sales Order , Problem

Product

SAP BUSINESS BYDESIGN 1802