You receive an error " The UserExternalId field is required. You are not authorized to access UI application /BYD_COD/ServiceOnDemand/Admin/Groupware Integration/GROUPWARE_INTEGRATION_IMPORT_EC.EC.uicomponent " while accessing Groupware Integration View under work center Email Integration.
SAP Hybris Cloud for Customer - Server Side Integration enabled.
Reproducing the Issue
- Go to the Email Integration work center.
- Click on View Groupware Settings.
- The error appears.
The affected user has Restricted Read and Write Access for the Work Center assignment View ID GROUPWARE_INT_ENDUSER_WCVIEW.
Please assign Unrestricted Access for the user in order to access the related Work Center View properly.
- Go to the Administrator work center.
- Click on Business Users.
- Select the user and Click on Edit Access Rights.
- Assign Unrestricted Access to the user for the Work center View ID GROUPWARE_INT_ENDUSER_WCVIEW.
Groupware integration, iCRM, Access Restriction, Work Center GROUPWARE_INT_ENDUSER_WCVIEW , KBA , groupware integration , email integration , LOD-CRM-GW-SRV , Server side groupware intergration , Problem