2626120 - Error While Accessing Groupware Integration View Under Work Center Email Integration

SAP Knowledge Base Article - Public

2626120 - Error While Accessing Groupware Integration View Under Work Center Email Integration

Symptom

You receive an error " The UserExternalId field is required. You are not authorized to access UI application /BYD_COD/ServiceOnDemand/Admin/Groupware  Integration/GROUPWARE_INTEGRATION_IMPORT_EC.EC.uicomponent " while accessing Groupware Integration View under Work Center Email Integration

Reproducing the Issue

  •  Go to Email Integration Work Center
  •  Click on View Groupware Settings 
  •  Error appears

Cause

The affected user has Restricted Read and Write Access for the Work Center assignment View ID GROUPWARE_INT_ENDUSER_WCVIEW

Resolution

Please assign Unrestricted Access for the user in order to access the related Work Center View properly.

  • Go to Work Center Administrator
  • Click on Business Users
  • Select the user and Click on Edit Access Rights
  • Assign Unrestricted Access to the user for the Work center View ID GROUPWARE_INT_ENDUSER_WCVIEW

Keywords

Groupware integration, iCRM, Access Restriction, Work Center GROUPWARE_INT_ENDUSER_WCVIEW , KBA , groupware integration , email integration , LOD-CRM-GW-SRV , Server side groupware intergration , Problem

Product

SAP Hybris Cloud for Customer all versions