SAP Knowledge Base Article - Public

2626120 - Error While Accessing Groupware Integration View Under Work Center Email Integration


You receive an error " The UserExternalId field is required. You are not authorized to access UI application /BYD_COD/ServiceOnDemand/Admin/Groupware  Integration/GROUPWARE_INTEGRATION_IMPORT_EC.EC.uicomponent " while accessing Groupware Integration View under work center Email Integration.


SAP Hybris Cloud for Customer - Server Side Integration enabled.

Reproducing the Issue

  1.  Go to the Email Integration work center.
  2.  Click on View Groupware Settings.
  3.  The error appears.


The affected user has Restricted Read and Write Access for the Work Center assignment View ID GROUPWARE_INT_ENDUSER_WCVIEW.


Please assign Unrestricted Access for the user in order to access the related Work Center View properly.

  1. Go to the Administrator work center.
  2. Click on Business Users.
  3. Select the user and Click on Edit Access Rights.
  4. Assign Unrestricted Access to the user for the Work center View ID GROUPWARE_INT_ENDUSER_WCVIEW.


Groupware integration, iCRM, Access Restriction, Work Center GROUPWARE_INT_ENDUSER_WCVIEW , KBA , groupware integration , email integration , LOD-CRM-GW-SRV , Server side groupware intergration , Problem


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