2626085 - Error Message Occurred While Terminating Manager with Multiple Direct Reports

SAP Knowledge Base Article - Public

2626085 - Error Message Occurred While Terminating Manager with Multiple Direct Reports

Symptom

  • When manager is trying to terminate Manager with Many Direct Reports. He is getting the below mentioned application error.
  • Warning : Due to the high number of direct reports and/or job relationships, the transfer will be processed offline. You will receive an email notification when the process completes.
  • Error : Since the transfer will be processed offline, need to set the default termination event reason at Admin Center / Default Event Reason to use when processing direct reports and job relationships offline

Environment

Employee Central -J ob Information

Reproducing the Issue

  1. Login or Proxy as manager
  2. Go to Test user Employment Information
  3. Click Action> Terminate
  4. Enter details
  5. Click Save

Result:

Error message:

1. Warning : Due to the high number of direct reports and/or job relationships, the transfer will be processed offline. You will receive an email notification when the process completes.

2. Error : Since the transfer will be processed offline, need to set the default termination event reason at Admin Center / Default Event Reason to use when processing direct reports and job relationships offline

1manager.png

Cause

  1. Go to admin center - Company System and Logo Settings
  2. Scroll down to: Default Event Reason to use when processing direct reports and job relationships offline
  3. Result: Event Reason has been selected

2manager.png

Resolution

  1. Go to admin center - Company System and Logo Settings
  2. Scroll down to: Default Event Reason to use when processing direct reports and job relationships offline
  3. Select :Event Reason

The Event Reason that You define in Company System and Logo Settings is used when processing the Direct Reports that must be moved to a New Manager when their old Manager is Terminated.

3manager.png

  • Therefore Please  create and define a new Event Reason with Event type Data Change and Employee Status = No Selection - call it "Manager Transfer" or something, then this event reason will be used when offline processing of Termination where Employee has Direct Reports > the Event Reason is used in processing the Direct Reports

Example:

4manager.png

Select Default Event Reason

5manager.png

Keywords

Termination,Event Reason,Manager,Default Event Reason to use when processing direct reports and job relationships offline,Job Infromation, Take Action,ECT-95753,ECT-75281 , KBA , LOD-SF-EC-JOB , Job Information & Propagation XML , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1711