SAP Knowledge Base Article - Public

2626079 - Error "No Supported Role for Business Partner" While Replicating Business Partners To C4C

Symptom

Error message "No Supported Role for Business Partner" while replicating Business Partners to C4C

Environment

SAP Hybris Cloud For Customer

Reproducing the Issue

1) Go to Webservice Message Monitor
2) Select the failed message with service interface "BusinessPartnerReplicationIn"
3) Navigate to error log
4) Check the error message "No Supported Role for Business Partner XYZ"

Cause

There can be two reasons for this error message

1) You have not maintained the code list mapping under BusinessPartnerRoleCode for the BusinessPartner Roles coming in Incoming message to C4C
2) You have mainatined code list mapping, but the roles you are sending arent supported in C4C

Resolution

Solution for code list mapping issue

  • Go to Business Configuration
  • Go to Activity List
  • Open the activity "Code List Mapping"
  • Ensure that "BusinessPartnerRoleCode" is selected
  • Maintain the relevant local and remote codes for the codes that are sent from external system

Solution when the roles are not supported in C4C

  • The roles supported in C4C are "Account", "Competitor", "Contact", "Employee", "Prospect", "Channel_partner", "Store".
  • These roles are by default blocked by replication programs in SAP CRM
  • You can set filters in DRF to allows only these roles if you are replicating business partners from S4HANA

Keywords

KBA , LOD-CRM-INT-CRM , Integration of C4C with CRM , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , Problem

Product

SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1805 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711