Customer reported issue that stop panel is appearing at end of NES step for candidates stating:"Corporate Representatives must sign the forms now".
Applicable To All DataCenters.
Kindly perform below troubleshooting steps to fix this issue:
1.Please check in reference files--forms---edit--check whether manager signature is enabled for any forms in New Employee Step.If yes kindly remove it.
2.Navigate to settings--pdf forms--whether corporate signature is embedded in forms considering if 3rd step is not present in that process.if yes remove it corporate representative sign mapping.
3.Kindly test candidates through welcome letter link and dont carry out activity directly from Work queue.Sometimes if you process activity from work queue,it show this error message.
4.If customer have only 2 steps for that process and no Manager step(OS step),kindly make the wiarad and title as "Empty" in superadmin--process-step3.
- Stop sign page
- corporate representative to sign the forms.
- stop page at end of nes step
- stop page in signature step.
- stop signature.