2625882 - Unable To Find Checkbox "For bounced emails, assign task to account owner" in Campaign.

SAP Knowledge Base Article - Public

2625882 - Unable To Find Checkbox "For bounced emails, assign task to account owner" in Campaign.

Symptom

Unable to find checkbox "For bounced emails, assign task to account owner" in campaign.

Reproducing the Issue

  1. Go to the Sales Campaigns work center.
  2. Go to Campaigns view
  3. Open Campaign XYZ (XYZ represents campaign id)

Unable to find the checkbox 'For bounced emails, assign task to account owner' in campaign.

Cause

It is hidden and need to add via personalize.

Resolution

Kindly follow the below steps to add checkbox 'For bounced emails, assign task to account owner':

  1. Go to the Sales Campaigns work center.
  2. Go to Campaigns view
  3. Open Campaign XYZ (XYZ represents campaign id).
  4. Go to Details Facet/Tab.
  5. Select Personalize -> Start Personalization option.
  6. Hover the cruser on 'Details Facet' -> select the option 'Add Section'.
  7. Select the 'Bounce Email'.
  8. Apply.

Now checkbox 'For bounced emails, assign task to account owner' is available.

Keywords

For bounced emails, assigntask to account owner, Campaign, Details facet , KBA , for bounced emails, assigntask to accoun , campaign , details facet/tab , LOD-CRM-MKT-CAM , Campaigns , LOD-CRM-MKT-FUN , Marketing Fund , How To

Product

SAP Hybris Cloud for Customer all versions