SAP Knowledge Base Article - Public

2625100 - Candidate was able to create 2 profiles with the same contact email address

Symptom

Candidate was able to create 2 Candidate Profiles that has the same email address and was able to apply to the same job requisition.

duplicate1.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Cause

Reason why Candidate was able to create two Candidate Profiles with the same email is because the Candidate created the 2nd profile using a different email address and changed it to the one she applied initially, to confirm this, you may need to check the Candidate History of both the Candidate Profile:

1st Candidate:

duplicate2.png

 

2nd Candidate: Notice the email change

duplicate3.png

Resolution

Confirm with Candidate which profile they wish to proceed and either merge the two duplicate profiles or move the other one to a disposition status.

See Also

2103863 - Manage Duplicate Candidates - Recruiting Management

Keywords

Duplicate Candidates, e-mail , KBA , LOD-SF-RCM-CAP , Candidate Profiles , Problem

Product

SAP SuccessFactors Recruiting 1711