2624419 - Access Denied Error when Creating or Editing a Tile from the Report Center

SAP Knowledge Base Article - Public

2624419 - Access Denied Error when Creating or Editing a Tile from the Report Center

Symptom

You try to create or edit a tile from the Report Center and get the below error:

The requested operation is not available.
This problem is due to the following reason(s):
• Access Denied Error.

Please try again or contact your administrator

New Tile Access denied.jpg

 

Environment

  • SuccessFactors HCM Core
  • Tiles

Reproducing the Issue

1. Login to the instance with the desired user
2. Analytics – Report Center – New Tile - Select a domain and press next
3. The Access Denied error occurs
4. Try to create an ad hoc report & no issue occurs

Note: In this case the user did not have access to Admin Center nor to manage dashboards

Cause

To be able to create or edit a tile from the Report Center the Analytics & Dashboards permission must be granted on top of the List Views (Dashboard Drilling) from Analytics Tab (Reporting button in V9) from provisioning.

Resolution

The issue was solved by providing the following permission.

Analytics & Dashboards permission (details on the Help portal guide Assigning User Access to See a Tile)

  • From Admin Center - Manage Role Permissions
  • Select the desired role & Click Report Permissions
  • Enable some/all dashboards in Analytics Tiles and Dashboards.
  • Choose Done then Save Changes.

List Views (Dashboard Drilling)

  • From Provisioning - Company Settings
  • Analytics Tab (Reporting button in V9)
  • Make sure the List Views (Dashboard Drilling) option is checked
  • Save

Keywords

access denied, report centre , KBA , LOD-SF-ANA-DSH , Dashboard and YouCalc , Problem

Product

SAP SuccessFactors Recruiting 1711