2624241 - Integration error between LMS and BizX

SAP Knowledge Base Article - Public

2624241 - Integration error between LMS and BizX

Symptom

Depending on the browser used, when user is navigating from BizX to LMS the following error is generated.

Internet Explorer:

IE Error.jpg

 

Firefox:

Firefox Error KBA.jpg

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Logon to BizX
  2. Select Learning from the drop down menu
  3. Error generated as outlined above

Cause

For this particualr error, it may be realted to a reverse proxy setting that customer has currently configured.

You will need to check BizX Provisioning to confirm this then check the BizX configuration settings in LMS to ensure that the urls match up

Resolution

  1. Check BizX Provisioning first
  • Select Company Name > Company Settings > search for Reverse Proxy Url Prefix
  • If the reverse proxy is configured, then note the URL populated

Reverse Proxy KBA.jpg

   2.  Naviagate now to LMS > System Admin > Configuation > System Configuration > BizX

  • Confirm that the urls popualted in the baseURL and metadataProviders[IDP1].value fields match the Reverse Proxy URL from BizX Provisioning.

Keywords

This content cannot be displayed in a frame, Unable to connect, BizX Provisioning, Reverse Proxy Url Prefix, reverse proxy, baseURL, metadataProviders[IDP1].value , KBA , LOD-SF-LMS-INT , LMS Integrations , How To

Product

SAP SuccessFactors Learning all versions