SAP Knowledge Base Article - Public

2623968 - Opportunity/Sales Quote Approval by E-mail Does Not Fill Approver Column in Approval View

Symptom

You are approving an opportunity/sales quote by e-mail; you do not see your name in the Approver column of the Approval view. When you approve it via notification inside the system your name gets displayed correctly.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Open the Opportunity/Sales Quote view.
  3. Open the Opportunity/Sales Quote ABC (where ABC stands as Opportunity/Sales Quote ID).
  4. Click in the Actions button in the lower menu bar.
  5. Select Submit for Approval.
  6. Check the e-mail sent for the relevant approver.
  7. Approve the Oppotunity/Sales Quote ABC using the hyperlink displayed in the e-mail.
  8. Open the Opportunity/Sales Quote ABC again.
  9. Select the Approval view.

You notice that the Approver column is blank; you expected to see your name on it.

Cause

When approving by e-mail, the system triggers the status update via system user (SAP_SMTP_IN). The technical user does not have a person data maintained and hence it does not fill the approver column as expected.

Resolution

The functionality of displaying the name of the approver in e-mail approving scenarios is planned to be made available in a higher release. At this point in time, we are not in a position to provide more accurate information on date and/or timelines for this future release.

If you need this functionality urgently you may contact your implementation manager to help with such request.

You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

Keywords

Approver Sales Quote Opportunity Approval by E-mail , KBA , LOD-LE-CQP , Customer Quote Processing , Product Enhancement

Product

SAP Cloud for Customer all versions