2623463 - Customer's Tax Registration Number Incorrect when Bill-to Address Different from Account's on Sales Order

SAP Knowledge Base Article - Public

2623463 - Customer's Tax Registration Number Incorrect when Bill-to Address Different from Account's on Sales Order

Symptom

In a scenario where Bill-to and Ship-to addresses are different from the Account's, the Customer's Tax Registration number is not the one expected.
The Ship-to and Bill-to Address is from country B and the Account is from country A.
You want the Customer's Tax Registration Number to reflect Country B but Country A is retrieved (A and B stands for the respective countries' names).

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Order Work Center.
  2. Go to the  Sales Order View.
  3. Search for Sales Order YYY and select it (YYY is the ID of the Sales Order).
  4. Click Edit, stay on the General Tab.

The Account name is Customer AA from Country A.
The Bill-to and Ship-to address is for Customer BB from Country B.
(Customers AA and BB are the respective names for the Account and Bill-to Parties)

  1. Go to the Items tab.
  2. Navigate to the Taxes subtab.
  3. Check The Customer's Tax Registration section.

The Country maintained is Country A.
The Tax Number is for Customer AA that is, the Account determined on the Sales Order.

Cause

The Customer's Tax Registration information is pulled from the Account Financial Data.

Resolution

This is the expected system behavior.

See Also

For more information on how the Tax Number is determined across documents, please check Knowledge Base Article 1914897

Keywords

Customer's Tax Registration, Tax Number, Taxes, Sales Order, Account, Ship-to, Ship to, Bill-to, Bill to, Financial Data, Commande Client, Compte Client, Pays d'imposition, Données fiscales du client, numéro d'identification fiscale, données financières, Réceptionnaire, Données fiscales du client , KBA , AP-TTE , Tax Engine , AP-SLO-SO , Sales Order , How To

Product

SAP Business ByDesign all versions