SAP Knowledge Base Article - Public

2623432 - Unable to login into instance with newly created provisioning super admin user

Symptom

Customer cannot login with newly created Super Admin user from provisioning.

Environment

  • BizX
  • SAP SuccessFactors HCM Suite

Cause

  • When you have SSO enabled on your instance the Login Method for that user will be left Blanks.
  • As per system behaviour, if the Login Method for any user is Blank, their Login Method will by default set to SSO.
  • To use Password (PWD) login, you need to change the login_method for the new user to PWD on the UDF (User Data File), if no login method is specified, it will use the default (SSO).

Resolution

There are two solutions for this issue:

  • You can login to the instance with another admin user and change the login method for the new user.
  • You can disable the SSO and then login to the instance with the new user using password, change the login method and then re-enable SSO.

Note: Disabling SSOmay cause issues for other users, please reach out to your Partner or Customer Support for more information on the possible risks of disabling SSO.

Keywords

New admin user, Provisioning, Login Method, SSO, Super Admin User , KBA , LOD-SF-PLT-USR , User Management , Problem

Product

SAP SuccessFactors HCM Suite all versions