2622987 - Sales Order Line Item Service- Time and Material is Still in Process.

SAP Knowledge Base Article - Public

2622987 - Sales Order Line Item Service- Time and Material is Still in Process.

Symptom

  • Your Sales Order was fully delivered and invoiced.
  • However, the status of the Sales Order is still in process because the line item with item type Service- Time and Material is still in process.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Orders Work Centre.
  2. Go to the Sales Orders View.
  3. Show All Orders and enter XXX in the Find Field. (XXX represents the ID of the Sales Order).
  4. Navigate to the Items Tab.
  5. Select line item YYY (YYY represents the ID of the line item).

You can see that he delivery status of the line item is still in process.

Cause

  • Check the relating Service Confirmation of the line item.
  • In the Service Confirmation, click the Release button and you can see that the service confirmation was Released Without Order Completion. The option Release With order Completion is still enabled.

Resolution

  1. Go to the Service Orders Work Centre.
  2. Go to the Service Order Processing View.
  3. Show All Orders and enter XXX in the Find Field. (XXX represents the ID of the Service Order).
  4. Navigate to the Items Tab.
  5. Select line item YYY (YYY represents the ID of the line item).
  6. Click on Confirm Execution.

This will complete the line item.

Keywords

sales order, status in process, service, time and material, delivery status, service confimation, order completion , KBA , sales order , in process , service time and material , service completion , order completion , AP-SLO-SO , Sales Order , Problem

Product

SAP BUSINESS BYDESIGN 1802