2622828 - Over the Counter Sales ID missing from the Worklist

SAP Knowledge Base Article - Public

2622828 - Over the Counter Sales ID missing from the Worklist

Symptom

You have created an Over the Counter Sales document with a Credit Card payment.
When you check the transaction document from the Credit Card Processor you notice that the ID AAA provided cannot be found in the User's Interface of ByDesign (AAA is the Merchant reference number).

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Over the counter sales Work Centre.
  2. Go to the Over the counter sales View.
  3. Search for Document BBB (BBB being the Over the Counter Sales Document) with ID AAA.

You expect to find a Sales document that matches ID AAA but none can be found.

Cause

The Merchant reference number is not expected to match SAP Business ByDesign Source Document ID since it is an externally generated number.

Resolution

This is the expected system behaviour.

Keywords

Computop, payment processing, Over the counter sales, ID, Merchant reference number, credit card, paiement, carte de paiement, carte de crédit, vente de gré à gré , KBA , AP-CI-CI , Customer Invoice , AP-PAY , Payment Processing , How To

Product

SAP Business ByDesign all versions