SAP Knowledge Base Article - Public

2622800 - How to Set System Contact as Administrator

Symptom

How to Set System Contact as Administrator.

Reproducing the Issue

  1. Go to Service Control Center Work Center.
  2. Go to the Contact Details View.
  3. Check the column Administrator

You will see that administrator field is set as No.

Resolution

  1. Go to Application and user Management Work Center.
  2. Go to the Business User View.
  3. Search for the business user. 
  4. Click in Edit button and select Access Rights.
  5. Go to view Work Center and View Assignment.
  6. Edit the line for Work Center Application and User Management.
  7. Mark the view Business Users and Incidents.
  8. Press Save.

You will see that IT Contact will be marked as administrator in the contact details view.

Keywords

Set Contact as Administrator, System Administrator. , KBA , admin user , set business user as administrator user , administrator user , SRD-CC-CC , Control Centre , How To

Product

SAP C4C CORE all versions ; SAP Cloud for Customer all versions