SAP Knowledge Base Article - Public

2622765 - Intelligent Service Center: Future-dated New Hires and Terminations do not appear

Symptom

In Intelligent Service Center events for future-dated New Hire (SAP_EVENT_NEWHIRE) and Termination (EVENT_TERM) do not appear. One of the subscribers to the event is the Integration Center with the timing 'When event is published'.

Environment

Successfactors: Intelligent Service Center
Successfactors: Integration Center

Cause

The process works as configured, i.e. including the extract via the Integration Center and deposit of the extract in a folder on the SFTP server, IF the hire or termination occur on today or in past.

When the hire date or the termination date is in the future, then all steps are also processed, BUT no data is being extracted in the Integration Center.

Resolution

This issue is known to the engineering development team. Currently there is no work-around available for it. This issue will be fixed in b1805.

Keywords

Event Center, Integration Center, Subscriber, IC, ISC , KBA , LOD-SF-EC-ITS , Intelligent Services , Problem

Product

SAP SuccessFactors HCM Core 1711