SAP Knowledge Base Article - Public

2622743 - Blank Page in Android when Trying to Activate Mobile SFSF App

Symptom

You are trying to activate the SFSF Mobile App in Android OS but you are getting a blank page when you enter the Company Id or URL

Environment

  • BizX Platform
  • Mobile Application

Reproducing the Issue

  1. Open the SFSF Mobile App in Android OS
  2. Enter the Company Id or URL
  3. A new blank page loads called Profile Activation and there is no option to log in. 

Initial Page Android.jpg

Image 1. Main page SFSF Mobile App

Blank Android.jpg

Image 2. Profile activation - blank page

Resolution

Our Engineering Team is expecting to fix this on the next SFSF Mobile release mobTrain-1804 (Abril 2018). For our mobile application, we release it on a monthly basis and typically release happens around the 15th of the month for both iOS & Android.

See Also

2554363 - Mobile app Org chart

Keywords

android, blank page, mobile , KBA , LOD-SF-FWK , Architecture Framework & Extensions , LOD-SF-FWK-MOB , Mobile Framework , Problem

Product

SAP SuccessFactors HCM Core all versions