On clicking Sign Forms button at end of NES step resulted in page keep loading and message displaying as : Processing Files 0%
Reproducing the Issue
Fill NES step and navigate to Sign Forms
click on Sign Forms button
Page keep on loading and message shown as : Processing Files 0%
Translator Email id is same as candidates email id
Translator is a person who helps candidate understaing I9 forms in case candidate is physical challenged (blind/deaf)
Translator information is maintained in System too and thus correct details are expected.
If Candidate's email id is maintained for Translator also than while Sending details to DocuSign , DocuSign throws error as Error=[Can't create envelope . Error:The specified envelope has duplicate recipients.]
If you have Super admin access, Check :
TranslatorEmail and EMail
both should be different. In case of above issue , complete NES again and fill correct details.
For logs , see Internal Memo.
Processing Files 0%; sign forms ; docusign issue ; Can't create envelope ; duplicate recipients , KBA , LOD-SF-OBD-DSN , DocuSign , Problem