2622739 - Processing Files 0% message shown while clicking Sign Forms - DocuSign

SAP Knowledge Base Article - Public

2622739 - Processing Files 0% message shown while clicking Sign Forms - DocuSign

Symptom

On clicking Sign Forms button at end of NES step resulted in page keep loading and message displaying as : Processing Files 0%

Environment

All BIZX

Reproducing the Issue

Fill NES step and navigate to Sign Forms
click on Sign Forms button
Page keep on loading and message shown as : Processing Files 0%

Cause

Translator Email id is same as candidates email id

Resolution

Translator is a person who helps candidate understaing I9 forms in case candidate is physical challenged (blind/deaf)
Translator information is maintained in System too and thus correct details are expected.

If Candidate's email id is maintained for Translator also than while Sending details to DocuSign , DocuSign throws error as Error=[Can't create envelope . Error:The specified envelope has duplicate recipients.]

If you have Super admin access, Check :
TranslatorEmail  and EMail

both should be different. In case of above issue , complete NES again and fill correct details.
For logs , see Internal Memo.

Keywords

Processing Files 0%; sign forms ; docusign issue ; Can't create envelope ; duplicate recipients , KBA , LOD-SF-OBD-DSN , DocuSign , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802 ; SAP SuccessFactors Onboarding 1805 ; SAP SuccessFactors Recruiting 1802 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508