SAP Knowledge Base Article - Public

2622739 - Problem (User Handling) - Candidate and Translator Email is Identical - Onboarding [DocuSign]

Symptom

This article provides information on how to resolve the issue encountered when user received error at the end of NES. See the error below.

  • Processing Files 0%
  • Asynchronous task is completed with error
  • The specified envelope has duplicate recipients
  • An error occurred while executing DocuSignUploadAsyncTask
  • Can't create envelope

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate SAP SuccessFactors HCM > Onboarding > Affected Candidate Activity
  2. When accessing the activity a panel will show 'Processing Files 0%' and error notification shows 'Asynchronous task is completed with error.'

Cause

The error message 'Asynchronous task is completed with error' is received if both the candidate E-Mail ID and translator E-Mail ID is similar. If Candidate's E-Mail ID is maintained in Translator E-Mail Field DocuSign throws an error at the back-end 'Can't create envelope' and 'The specified envelope has duplicate recipients.'.

Note

US-I9 Translator is a person who helps the candidate to understand the document if incase the candidate is physically disabled which limits a person's physical functioning, mobility, dexterity or stamina.

Resolution

For Customers

Please reach-out to SAP SuccessFactors Cloud Product Support by logging an SAP Expert Chat or Support Incident to confirm the e-mail of candidate and translator is similar. Provide the following information.

  • SAP SuccessFactors Company ID
  • Affected Candidate's Name
  • Affected Candidate's E-Mail

In addition, confirm if the Candidate have an I9 Translator and provide the following information in a secure way. (Save below information in a notepad text and attach it in SAP One Support Launchpad with confidential marking.)

  • Translator Complete Name
  • Translator Complete Address (Street Address, City, State, Zip, Country)
  • Translator's E-Mail Address

See Also

Related KBAs:

How To

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Problem

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System Behavior

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Information

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Out of Scope

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For Implementation Partners/Consultants

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Keywords

  • SAP SuccessFactors
  • Onboarding
  • Help, Assistance
  • Incorrect User Handling
  • Error, Duplicate E-Mail
  • Translator Email, Candidate E-Mail
  • DocuSignUploadAsyncTask
, KBA , #sfobdproblem , #sfobduserhandling , #sfobddocusign , LOD-SF-OBD-DSN , DocuSign , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802 ; SAP SuccessFactors Onboarding 1805 ; SAP SuccessFactors Recruiting 1802 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508