SAP Knowledge Base Article - Public

2622567 - Error setting up instance Sync in provisioning

Symptom

RBP error showing up while trying to configure the instance sync in provisioning.

Environment

SAP SuccessFactors Platform / BizX.

Reproducing the Issue

  1. Go to provisioning;
  2. Click "Instance Synchronization Company Permissions";
  3. Error message shows up: "RBP Permissions are not enabled for Source Company <COMPANY ID>".

Example:

instanceSync_rbp.png

Cause

The cause can be one of the following:

  1. The user that was set during the sync setup does have Instance Sync Permissions on source/target environment;
  2. The user that was set during the sync setup was inactivated / purged from the target environment.

Resolution

In order to resolve this error, you will need to first contact SAP Cloud Product Support team.

STEP 1 (FOR SUPPORT):

  1. Check which user is setup in the configuration via Splunk logs;
    1. Access provisioning and the instance sync configuration page again;
    2. Search on Splunk for the user that is trying to authenticate on the TARGET environment at the same time that you accessed the configuration page;

STEP 2 (FOR SUPPORT OR PARTNERS):

  1. Make sure that the user has all the necessary permissions;
  2. Make sure that the user is active on the environment.

Once the user has all the necessary permissions and is currently active, you can proceed with the setup again.

NOTE: If the setup user was purged, you can either, create a new user with the same userId or create a request with Operations team to delete the sync configuration for you.

See Also

TLS-8183

Keywords

RBP Permissions are not enabled for Source Company, instance sync, instance sync error, rbp instance sync, instance sync setup, , KBA , LOD-SF-PLT-SYN , Instance Synch , LOD-SF-PLT-PRV , Provisioning Changes , LOD-SF-PLT-USR , User Management , Problem

Product

SAP SuccessFactors HCM Core all versions

Attachments

instanceSync_rbp.png