SAP Knowledge Base Article - Public

2622043 - Outlook Response to Interview Organizer trigger doesn't send out email notification

Symptom

Interview organizer sets up an interview. Meeting invitation was sent out to Interviewers via outlook. When an Interviewer accepts or declines the invite via Outlook button, it should trigger a notification to the Interview Organizer

Environment

SAP SuccessFactors Recruiting Management

Resolution

Job that triggers Outlook Response to Interview Organizer notification runs every 4 hours, thus there will really be a delay for this notification.

In case after 4 hours, no email was triggered. We can perform below steps to refresh Meeting Invitation Response job.

1. Disable the checkbox: Admin Center -> Set up Interview Scheduling Outlook Integration -> Establish Outlook Integration for Interview Scheduling

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2. Hit Save [This will refresh the entries for getMeetingResponseStatusJob in job server]
3. Refresh the page and verify changes
4. Log out and log back in.
5. Make sure you still have all the required details on the page.
6. Hit verify
7. Enable the checkbox : Admin Center -> Set up Interview Scheduling Outlook Integration -> Establish Outlook Integration for Interview Scheduling
8. Hit Save [This will trigger a new getMeetingResponseStatusJob in job server]
9. Refresh the page and verify changes

Keywords

Outlook Response to Interview Organizer , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To

Product

SAP SuccessFactors Recruiting all versions