2621868 - No tiles available error on New Homepage V3 (Fiori)

SAP Knowledge Base Article - Public

2621868 - No tiles available error on New Homepage V3 (Fiori)

Symptom

"No Tiles Available" error message is showing up for users in the homepage.

Environment

SAP SuccessFactors Platform / BixZ.

Reproducing the Issue

While trying to access the homepage, users see a "No Tiles Available" message:

newHomePage_NoTilesAvailable.PNG

Cause

  1. The user can be missing the Homepage V3 permission to view the tiles;
    OR
  2. The user could have removed all tiles from his homepage.

Resolution

Check if the user has the necessary permissions:

  1. Go to Admin Center;
  2. Click "Manage Role Based Permissions";
  3. Find the role that the user belongs to;
  4. Click the "Permission" button;
  5. Click on "Homepage v3 Tile Group Permission" (left menu);
  6. Select the permissions as required:

newHomePage_permissions.png

Check if the user has removed the tiles from his/her homepage:

  1. Ask the user to click on his/her name on the upper right menu;
  2. Click "Personalize homepage";
  3. Check if there are any tiles configured in there:

personalize_homepage.jpg

NOTE: In order for this menu option to show-up, you need to have set at least one tile as "Removable by user".

Keywords

no tiles available, missing tiles, no tiles new homepage, homepage v3, homepage fiori, homepage permission, personalize homepage. , KBA , LOD-SF-PLT-HOM , Home Page , LOD-SF-PLT-RBP , Role Based Permissions , LOD-SF-PLT-TIL , Custome Tile Issues , Problem

Product

SAP SuccessFactors HCM Core all versions

Attachments

newHomePage_NoTilesAvailable.PNG
newHomePage_permissions.png
personalize_homepage.jpg