2621740 - A new Tab will be Opened in your Internet Browser when you Open a Business Object from the C4C Outlook Add-In

SAP Knowledge Base Article - Public

2621740 - A new Tab will be Opened in your Internet Browser when you Open a Business Object from the C4C Outlook Add-In

Symptom

If you click on a link from the C4C Outlook Add-In, the system will open this object in a new tab in the internet browser. However, you expect that the browser should check if C4C is already opened and open a tab inside the C4C tab.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Open C4C in an internet browser (for example Internet Explorer).
  2. Logon to the Outlook Add-In.
  3. Search a business object (for example, an opportunity) and click on it.

Result: The system will open the business object either in a new tab or in a new window in your internet browser.

NewTabInternetExplorer.jpg

Please, note that if your object is being opened in a new window, you need to change your browser settings.

Expected behaviour:

NewTabC4C.jpg

Cause

This is the system's behaviour. The new object will be opened in a new tab or window. The system does not check if the system is already opened.

Resolution

This is the system's behaviour.

Keywords

open, business object, tab, Outlook, Add-In, browser, Internet Explorer, , KBA , LOD-CRM-GW-OUT , Outlook , Product Enhancement

Product

SAP HYBRIS C4C ADDINS 1802